Cavendish Dental Practice The Home of Calm & Caring Dentistry

Existing Patients Please Call: 01332 764997

Information for patients

Information for patients

Your personal information

How we look after and safeguard information about you


We welcome comments, suggestions and complaints so that we can continually improve our service to you. Please contact the Practice Owners or Manager in person or by phone, letter or email if you have a comment, suggestion or complaint.

We take complaints very seriously and have an effective procedure to resolve any problems in the shortest possible time. You can read more about our procedure in our complaints policy. We always want to have satisfied patients.

Cavendish Dental Practice

13-15 Derby Lane,
DE23 8UB

Telephone: 01332 895769

Email: [email protected]

Practice Owner

Trishan Mahli

The Information Commissioner

The Information Commissioner is an independent public body and reports directly to Parliament. Further information is available at:

Responding to requests

All requests for information will be responded to within 20 working days. A fee can be charged when dealing with a request. This will be calculated in accordance with the Act. If a fee is required for information requested, the 20 day timescale can be extended to up to three months.

Should the request for information exceed the charges set by the Secretary of State, this practice does not have to action the request.

Legal basis

The legal basis for processing your personal data is:

“9(2)(h) – ..medical diagnosis, the provision of health or social care or treatment..”

And Consent.

Policies and procedures

The practice has a number of important policies that detail how we provide care and service to our patients. Please ask the Practice Manager if you would like to see copies of the following policies or procedures:

  • Confidentiality policy
  • Data protection policy
  • Information governance policy
  • Health and safety policy
  • Complaints policy
  • Privacy notice
  • Privacy impact assessment

You can view our Privacy Notice on our website or telephone or visit to ask reception for a paper copy.

Protecting your information

The data controller is the practice owner. We aim to provide you with the highest quality of dental care. To do this we need to keep records about you, your health and the care we have provided or plan to provide to you. We know that you value your privacy and the security of personal information held about you.

Information recorded

Information recorded about you may include:

  • Basic details, such as address, date of birth, next of kin
  • Details and clinical records about your treatment, medical and social health
  • Records of medicines you have been prescribed
  • Information relevant to your continued care from other people who care for you and know you well, such as other health professionals and relatives

Sharing information

The information held about you will not be shared for any reason, unless:

  • You ask us to do so
  • We ask and you give us specific permission
  • We are required by law, for example prescribers must be notified where a patient presents a repeat prescription and the pharmacist becomes aware of clinically significant issues arising in connection with that prescription
  • We are permitted by law, for example where public interest overrides the need to keep the information confidential

Anyone who receives information from us also has a legal duty to keep this information confidential, subject to recognised exceptions of the types listed above

Your right to view your clinical records

You have the right to view the original of your clinical records free of charge. If you request a copy, a charge will be due in accordance with the Data Protection Policy. Your request must be made in writing to the Practice Manager and the payment enclosed. A copy will be provided within 40 working days.


You have the right to confidentiality. We also comply with the NHS Code of Practice on Confidentiality and healthcare personnel have a requirement under their professional code of ethics to keep records about you confidential, secure and accurate.

All of our staff contracts of employment contain a requirement to keep patient information confidential.

Freedom of Information (FOI) Act 2000

The Freedom of Information Act, gives the general right of access to all types of recorded information held by the practice. The intention of the Act is to encourage a spirit of openness and transparency in the NHS and the whole public sector. Our organisation aims to fully support this.

Any individual or organisation can make a request for information. The applicant does not have to explain why this information is requested.

Our Publication Scheme

This practice has developed a publication scheme. It is a guide to informaation, routinely published and gives indication of information intended to be published. The publication scheme describes the form in which the information is published and any fees that will be charged. A request can be made from information listed in this publication scheme.

If you would like a copy of our publication scheme please contact the Data Controller.

Free Smile Analysis

Free Smile Analysis

Your Free “Calm & Caring” Smile Analysis

Meeting up with a Smile Advisor, at our practice or if you are nervous we can arrange to meet at our local coffee shop.

You can relax with a hot drink while you chat about how, and in what ways Cavendish Dental can help to improve your smile.

Included in your smile analysis:

  1. Address your concerns and desires
  2. Discuss treatment options suitable for you
  3. See before & after photos and patient testimonials
  4. Offer of Interest – free finance options
  5. Opportunity to book your clinical assessment

Google Rating
Based on 361 reviews
Facebook Rating

Read Our Online Reviews

I would recommend Cavendish dental practice everytime , Dr Saduera is so lovely and has a very calming manner which helps a very nervous patient (me).Members of staff old and new are also very professional 10 out of 10 from me.
Jayne Hoodless
Jayne H.
Always a Fab experience I am always at ease here! The reception Team are very informative and Great!and will let you know if there is a little more of a wait which let's face it happens in busy environments! And well worth the wait with a very professional Dentist and nurse Team! Thank you
Claire Spalding
Claire S.
Having been a patient of Cavendish Dental Practice for approx 25 years. I recently had cause to contact the surgery with an emergency. What followed was nothing short of an exceptional first class service from Dr Megan and her assistant Haieeba. I could not have asked for more from start to finish in regards to the service and the treatment. Cannot speak highly enough of Cavendish Dental Practice. Highly recommended. Well done and well deserved review. 👏read more
Brian Bate
Brian B.
I’ve been using this dentist for over 20 years for the whole family. My grandchildren have recently joined too. The service is always excellent especially recently with the Covid pandemic where distancing and protective measures are still in place. Some of the staff have worked there from my first time which shows they look after their staff as well as their patients. Highly recommend joining the practice plan too as it is a great more
Laura Chan
Laura C.
Good afternoon ,Weil organized, pleasant efficient staff in reception.The dentist and nurse were very proficient and created a relaxed atmosphere. .A more pleasant experience than I anticipated though hoping not to make it a habit.
Jacqueline Clarke
Jacqueline C.
I am always nervous going to dentist but always made comfy and settled with my dentist.The place is clean and I went in on time for my appointment, very happy with the place, thank you to all.
Rosamund Lambert
Rosamund L.
Fantastic dental surgery. The staff are lovely and put you at ease. Emma was amazing and talked you through everything she was doing. Thank you Cavendish Dental Practice.
Trudy Cross
Trudy C.
Excellent service throughout, I had a crown fitted by Dr Khanolkar. Reception staff were efficient and friendly as always. I am really happy with the preparation and fitting of the crown, it now feels just like one of my own teeth.The practice is kept thoroughly clean at all times and I felt completely safe being there. Many thanks to more
Jocelyne Marshall
Jocelyne M.
Had great dental treatment under the caring hands of mr Malhi and his very empathetic nurse Gemma.Reception staff were very helpful too and were always happy to assist, both Kirsty and Dave have been extremely helpful when I needed to rearrange an appointment. Thank you everyone.
Zaitoona Albahti
Zaitoona A.
I have been going to cavendish dentist for 10 years now The staff are very proffesional and organised and my dentist who is a female always explains what she is doing if i have a problem gives me advice she makes me feel relaxed and always finds the time to ask how my day is I trust her 100% and would miss her if she left. Absolutely the best so glad I moved to this more
theresa saunders
theresa S.
Dr Poonam Chitkara & Nurse Katrina were both lovely. Made me feel at ease,listened and were reassuring. I will definitely be asking for them when I call and would recommend. Thank you very much!
Throughout the Covid period, I struggled with a multitude of dental problems that left me crippling with excruciating pain and left doctors and dentists perplexed.The team at Cavendish dental practice were superb, in helping to manage my pain levels, pulling me in whenever an emergency appointment was available and going above and beyond for months. A special thanks to Dr Khanolkar for putting the work in on her days off to try understand what was causing me agony. Big thanks also to the reception staff, who again were superb, it put me and my family at ease to know that a specialist team were working Incredibly hard and putting patients well-being first.This is a stellar example of how to handle those suffering especially during a pandemicI cannot provide praise enough!!read more
farkhanda jabeen
farkhanda J.
Been to many different dentists over the years and had a lot of traumatic experiences with pain.If you're putting off seeing the dentist because your afraid of feeling pain then this is the dentist for you.Had loads of fillings and a root canal after a long period of neglecting my teeth and the dentist is the very best I've known, many appointments with Zero pain & more
Dan G
Dan G
May name is Frankie Bray. I have always been someone who dreaded going to the dentist. However, when I was first introduced to Cavendish I was made to feel welcome and comfortable. I have complete confidence in the care I receive. Yesterday's (9th August) visit was no different in the care and more
David Bray
David B.
Great service from all the staff, who helped me tremendously with my teeth!! They are very polite and helpful and keep me well informed. The dentist and hygienist are absolutely brilliant with me as i suffer from dentist anxieties and because of that i stopped going to my old dentist for a long time so my teeth became bad, but with this dentist continued help and reassurance my teeth are looking and feeling great now. I am very, very happy with more
Fantastic dental practice, they got me an appointment very quickly when I rang in pain and saw me the same day, the dentist was lovely and professional.
Zoe Houghton
Zoe H.
My first appointment today since lockdown,so all the new Covid 19 safety measures were in place.I am a very nervous person when it comes to attending the dentist,but felt very at ease.All the staff made me feel incredibly comfortable.Dr Saduera and her assistant Aleeta made me feel relaxed and comfortable.I would recommend Cavendish Dental Practice to everybody,and urge people not to worry about going to their dentists during these unprecedented times.Third visit since the first lockdown and Cavendish dental still feels as comfortable and efficiently set up as day one.Always make me feel at ease and sort out any dental problems quickly and efficiently.Would not go to any other more
Lis Ferguson
Lis F.

Contact Cavendish Dental

The home of calm & Caring dentistry in Derby


Existing Patients Please Call: 01332 764997


[email protected]

Dentistry for busy people

MONDAY: 9.00am – 7.00pm
TUESDAY: 9.00am – 5.30pm
WEDNESDAY: 9.00am – 4.00pm
THURSDAY: 9.00am – 5.30pm
FRIDAY: 9.00am – 5.00pm

Closed during lunch between 1.00pm– 2.00pm

How To Find Us

Cavendish Dental Practice

13-15 Derby Lane,
DE23 8UB