Cavendish Dental Practice The Home of Calm & Caring Dentistry

Existing Patients Please Call: 01332 764997

Information for patients

Information for patients

Your personal information

How we look after and safeguard information about you


We welcome comments, suggestions and complaints so that we can continually improve our service to you. Please contact the Practice Owners or Manager in person or by phone, letter or email if you have a comment, suggestion or complaint.

We take complaints very seriously and have an effective procedure to resolve any problems in the shortest possible time. You can read more about our procedure in our complaints policy. We always want to have satisfied patients.

Cavendish Dental Practice

13-15 Derby Lane,
DE23 8UB

Telephone: 01332 895769

Email: [email protected]

Practice Owner

Trishan Mahli

The Information Commissioner

The Information Commissioner is an independent public body and reports directly to Parliament. Further information is available at:

Responding to requests

All requests for information will be responded to within 20 working days. A fee can be charged when dealing with a request. This will be calculated in accordance with the Act. If a fee is required for information requested, the 20 day timescale can be extended to up to three months.

Should the request for information exceed the charges set by the Secretary of State, this practice does not have to action the request.

Legal basis

The legal basis for processing your personal data is:

“9(2)(h) – ..medical diagnosis, the provision of health or social care or treatment..”

And Consent.

Policies and procedures

The practice has a number of important policies that detail how we provide care and service to our patients. Please ask the Practice Manager if you would like to see copies of the following policies or procedures:

  • Confidentiality policy
  • Data protection policy
  • Information governance policy
  • Health and safety policy
  • Complaints policy
  • Privacy notice
  • Privacy impact assessment

You can view our Privacy Notice on our website or telephone or visit to ask reception for a paper copy.

Protecting your information

The data controller is the practice owner. We aim to provide you with the highest quality of dental care. To do this we need to keep records about you, your health and the care we have provided or plan to provide to you. We know that you value your privacy and the security of personal information held about you.

Information recorded

Information recorded about you may include:

  • Basic details, such as address, date of birth, next of kin
  • Details and clinical records about your treatment, medical and social health
  • Records of medicines you have been prescribed
  • Information relevant to your continued care from other people who care for you and know you well, such as other health professionals and relatives

Sharing information

The information held about you will not be shared for any reason, unless:

  • You ask us to do so
  • We ask and you give us specific permission
  • We are required by law, for example prescribers must be notified where a patient presents a repeat prescription and the pharmacist becomes aware of clinically significant issues arising in connection with that prescription
  • We are permitted by law, for example where public interest overrides the need to keep the information confidential

Anyone who receives information from us also has a legal duty to keep this information confidential, subject to recognised exceptions of the types listed above

Your right to view your clinical records

You have the right to view the original of your clinical records free of charge. If you request a copy, a charge will be due in accordance with the Data Protection Policy. Your request must be made in writing to the Practice Manager and the payment enclosed. A copy will be provided within 40 working days.


You have the right to confidentiality. We also comply with the NHS Code of Practice on Confidentiality and healthcare personnel have a requirement under their professional code of ethics to keep records about you confidential, secure and accurate.

All of our staff contracts of employment contain a requirement to keep patient information confidential.

Freedom of Information (FOI) Act 2000

The Freedom of Information Act, gives the general right of access to all types of recorded information held by the practice. The intention of the Act is to encourage a spirit of openness and transparency in the NHS and the whole public sector. Our organisation aims to fully support this.

Any individual or organisation can make a request for information. The applicant does not have to explain why this information is requested.

Our Publication Scheme

This practice has developed a publication scheme. It is a guide to informaation, routinely published and gives indication of information intended to be published. The publication scheme describes the form in which the information is published and any fees that will be charged. A request can be made from information listed in this publication scheme.

If you would like a copy of our publication scheme please contact the Data Controller.

Free Smile Analysis

Free Smile Analysis

Your Free “Calm & Caring” Smile Analysis

Meeting up with a Smile Advisor, at our practice or if you are nervous we can arrange to meet at our local coffee shop.

You can relax with a hot drink while you chat about how, and in what ways Cavendish Dental can help to improve your smile.

Included in your smile analysis:

  1. Address your concerns and desires
  2. Discuss treatment options suitable for you
  3. See before & after photos and patient testimonials
  4. Offer of Interest – free finance options
  5. Opportunity to book your clinical assessment

Google Rating
Based on 304 reviews
Facebook Rating

Read Our Online Reviews

Had to visit the dentist today, not a nice thing as I always had a phobia from a long time ago but in the last few years the dentist has done a great job of treating my teeth and fear, today was no exception Dr Pooram Chitkara and nurse Dwese Odetta where fantastic and very kind now pain had an extraction of broken tooth and deep clean, receptionist was helpful good Covid secure dentistread more
Kevin Wynne
Kevin W.
Is always amazing service very quality of customer service and fantastic results. One of the only place in Derby that is a seriously highly recommended and takes very good care of you. I would like to appreciate Dr. Shweta Shetye and Adeela for their wonderful help and supports.
Ih have been going to cavendish dentist for 10 years now The staff are very proffesional and organised and the surgery always bring the customer first welldone
theresa saunders
theresa S.
Great dentist. Best I've ever attended. Make you feel welcome and felt no pain as Mr Malhi numbs it so well. Excellent treatment 👌👍🏽
elaine lewis
elaine L.
The dentist practice is very busy, but the reception staff are always friendly. I’m a person who didn’t like dentists, but that has now changed. From the dental nurses, dentists and reception, you are treated with respect.
Ruth Collie
Ruth C.
Lovely and nice place, great team and customer service.I would recommend it for anyone!The only place that took me in for an emergency, after ringing 10 different dental cabinets.
Cpt. BlackBurger
Cpt. B.
The staff at this practice are amazing. They are kind, patient and understanding. I get very anxious about going to the dentist and they understand this and are very supportiveI have always had outstanding treatment and care from Kirsty on reception, Nicola the hygienist and Shweta Khanolkar dentist.I would highly recommend this practiceread more
Janet Wright
Janet W.
I've been coming to this practice for years and they know I have fears of the dentist which stems back to my childhood and a pervious practice. I can't thank them enough for looking after me today and making sure I was OK until I was picked up from my appointment .They are always professional and calming and a excellent dental practice to use .read more
lisa shell
lisa S.
What a positive experience I've had with Cavendish Dental Practice which began from receiving a text reminder of my appointment & receiving forms to complete online in preparation for my appointment yesterday (13.04.2021).Online form filling was straightforward & easy to navigate from one page to another.I unfortunately had to cancel my appointment at the last minute due to unforseen circumstances where the receptionist was so understanding & I was offered a replacement appointment for later that same day.On arrival I was greeted at the door of the surgery by a friendly staff member who invited me in & kindly asked me to sanitise my hands before walking into the main reception area where I was shown to my seat that was positioned in line with social-distancing restrictions.While waiting to be called I witnessed the same worker going round sanitising chairs in the waiting room.I didn't have to wait long till another friendly staff member called my name & escorted me to the examination room where I was greeted by my dentist.My treatment of a filling was a really positive experience as my dentist checked how I was during her task & her assistant worked really proficiently too!! My dentist was meticulous in ensuring the finshed filling felt right for me as she kept smoothing & polishing it so I hardly felt it was there as it was positioned at the back of my front tooth where I thought my tongue would keep fiddling with this area, but it was so smooth, infact smoother than when I had the filling fitted!!I was shown to reception to pay for my treatment & again every staff member who passed me greeted me warmly & even though wearing face masks I could tell they had smiles on their faces!!I can't praise this dental practice enough and would highly recommend them!!read more
Catherine Allen
Catherine A.
A very caring and pleasant team. I was given a courteous welcome, given a private space to wait in and then seen quickly and effectively by both the Dentist and Hygienist. The atmosphere was calm and relaxed, yet with an air of caution and patient protection in these strange times. I have no hesitation in commending and recommending this practice.UPDATE - 6 months on...Cavendish in Derby continues to be very welcoming. On the day that lockdown partially finished, the staff were very careful. yet considerate and pleasant to their customers. An individual greeting at the door, a warm hello from the dentist and valuable assessment of my current situation and a very real sense of caring from the hygienist, always with a view to my well-being. Highly more
David Owen
David O.
I am always happy with the service and care at Cavendish Dental Practice. They are professionals with big smile and putting patients at easy because not everyone likes dentist. Especially now with Corona virus all measures are at place but still good and quality dental work. My children are happy too with our dentist. I wish them all the best in their more
Branka Miskin
Branka M.
A huge Thank you to Dr P Chitkara and Odette who once again treated me wonderful.. I have been petrified of the dentist since a child. I met Dr Chitkara 3 years ago and she has turned my frear around whern no one else could. Today she reminded me how far I've come and that's a long teeth are healthier I even had a consultation on line in lockdown.. thank you ..I urge any one how is nervous to go to Cavendish more
jaynie kavanagh
jaynie K.
I cannot speak high enough about the quality of service at this practice. All the staff are extremely friendly and very professional. They are have excellent inter personal skills. In these current difficult times their very high level of hygiene is so re-assuring. The Dentist's and Hygienist are of very high calibre, and have always had the upmost confidence in them. I made a great choice to come here many years, and are so glad I more
Chris Dilley
Chris D.
Lovely first experience of visiting this practice and the team.Very well planned and socially distanced visit which required me to utilise a couple of the services here.Already looking forward to my next visit to meet the lovely team (and it's not very often you can say that of visiting the dentist I know!)read more
Louise Misiewicz
Louise M.
I'd love to be on the registration list.As I have been fairly treated as an emergency patient, the dental practice is one of the best i've been happy and staff are very helpful so I would be happy to be able to say that it's my dentistHopefully it'll happen soon
Odette Fisher
Odette F.
Love my dentist, Dr Sadhera and both my children love their dentist too l, Dr Malhi! You guys have a fantastic staff team! Really helpful and polite! Especially Kirsty and David 👏🏽
Dalraj Basi
Dalraj B.
Such a lovely dentist, starting from the receptionists all so lovely & friendly. I had a couple of questions and she was really helpful (sorry i didnt get her name) my 3 boys were due check ups, she managed to get them in together and all paperwork was sent via email for me to complete. All very covid safe, we were let in, paperwork checked, sanitised etc and was shown to our seating area and called in when dentist was ready. Dr poonam was great with my boys, very welcoming and friendly, made them feel at ease and we learned a few things about space, which my boy was thrilled about. The nurses were so friendly also, ready to give the stickers out. Would highly recommend 🙂read more
Laura Palmer
Laura P.
As a new patient at Cavendish & having had various treatment, they are friendly the surroundings are inviting & l was very impressed with with how l was treated 10 out of 10 excellent
Janine Widdowson
Janine W.

Contact Cavendish Dental

The home of calm & Caring dentistry in Derby


Existing Patients Please Call: 01332 764997


[email protected]

Dentistry for busy people

MONDAY: 9.00am – 7.00pm
TUESDAY: 9.00am – 5.30pm
WEDNESDAY: 9.00am – 4.00pm
THURSDAY: 9.00am – 5.30pm
FRIDAY: 9.00am – 5.00pm

Closed during lunch between 1.00pm– 2.00pm

How To Find Us

Cavendish Dental Practice

13-15 Derby Lane,
DE23 8UB